Refund policy

Rovigatti is the trading name of Cardoso Global LLC, a Wyoming limited liability company. This policy applies to every order placed on this store.

Thirty days, on sealed tubs

You have thirty days from the day your order is delivered to request a return on any tub that is still sealed and in its original packaging. Write to us, send it back, and we refund the price of the product in full once it reaches us. You do not need to give a reason.

Return postage on a change of mind is yours. Original shipping is not refunded.

Why opened tubs cannot come back

MUNIN is a powder you drink. Once a tub is open, we have no way of knowing how it was stored or handled, and we will not put it back into circulation or send it to anyone else. That is a food safety line, not a commercial one, and we hold it for the same reason you would want us to.

If something is wrong with the product itself, read the next section instead. That is a different situation and it is on us.

If it arrives damaged, faulty or wrong

Send one photo. That is the entire process. Contact us within thirty days of delivery with your order number and a picture of the problem, and we replace it at no cost to you. We do not ask for the damaged tub back. If you would rather have your money than a replacement, say so and we refund instead.

This covers a broken seal on arrival, a damaged or leaking tub, the wrong flavour or the wrong quantity, and anything else that is not what you ordered.

Do not consume a product whose safety seal is broken or missing. Photograph it and write to us.

You do not need to post anything to Sheridan

Please do not send parcels to our Sheridan address. It is our registered address for legal correspondence and it does not receive shipments. Anything sent there will not reach us and cannot be refunded on arrival. If a return is approved, we email you the correct address to use.

How to ask

1. Email contactcardosoglobal@gmail.com from the address you ordered with, or include your order number.
2. We reply within one business day, in writing, from a person.
3. Approved refunds are issued to your original payment method within three business days. Your bank or card issuer may take a further five to ten business days to show it.

You will get an email when the refund is issued. If ten business days pass after that email and you still cannot see it, write to us again and we will send you the transaction reference to give your bank.

Cancelling or changing an order

Before dispatch — usually the first 24 hours — we can cancel for a full refund, or change the quantity or the delivery address, free of charge. Just write to us. Once an order has gone into fulfilment we can no longer edit or stop it, and the thirty-day window above takes over.

If it never arrives

See our Shipping Policy. In short: if tracking has not moved for ten business days, we replace it or refund it, your choice, without waiting for the parcel to turn up. Claims for a lost package must reach us within thirty days of the estimated delivery date.

Before you buy, please read the label

MUNIN contains 200mg of natural caffeine per serving and is manufactured in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans and sesame. The full ingredient list and allergen statement are on every product page.

Consult a healthcare professional before use if you are pregnant, nursing, taking medication or managing a health condition. Deciding after delivery that an ingredient does not suit you is treated as a change of mind under the thirty-day rule above, so it is worth two minutes now.

Before you file a chargeback

Please write to us first. A chargeback takes weeks and costs us a fee. An email takes one business day and costs you nothing. We would rather refund you today than argue with your bank next month.

Fair use

We reserve the right to decline a refund where there is clear evidence of abuse — for example, repeated refunded orders to the same person or address. This is not aimed at you. It exists so the policy can stay this straightforward for everyone else.

Your statutory rights

Nothing here limits any right you have under the consumer protection laws of your state or under United States federal law. Where those laws give you more than this policy does, those laws win.

Last updated 26 August 2026 · Cardoso Global LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · contactcardosoglobal@gmail.com