Shipping
Where we ship
All fifty United States and the District of Columbia. PO boxes are fine. We do not currently ship to APO and FPO addresses, to US territories, or outside the United States. If you order from outside our shipping area we will refund you in full rather than let the order sit.
What it costs
Nothing. Shipping is free on every order, with no minimum and no express upsell. There is one shipping speed and everybody gets it.
How long it takes
- Processing: 1 business day. Orders placed after 2pm ET are processed the next business day.
- Transit: 4 to 7 business days.
- Total: most orders arrive within 5 to 8 business days of the moment you pay.
Where your parcel comes from
We would rather tell you this than have you work it out from the postmark. The Warm Ritual is manufactured and dispatched from our fulfilment partner’s warehouse in Asia, flown into the United States, and handed to a domestic courier for the last leg. All duties and import charges are prepaid by us. You will never be asked for money on delivery, and there is no customs paperwork for you to sign.
This is also why delivery takes four to seven days instead of two. We think the honest four to seven is worth more than a promise of two that we cannot keep.
Tracking
A tracking number is emailed the moment your parcel is dispatched. It can take up to 48 hours to start showing movement — that gap is normal and is not a sign that anything is wrong.
Our thirty-day commitment
Under the United States Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, we must ship within the time we promise, or within thirty days if we promise no time at all. If we cannot, we will email you before that deadline, tell you the new date, and give you the choice to wait or cancel for a full and immediate refund. We will not make you chase us for it.
If tracking stops moving
If your tracking shows no movement for ten business days, write to us. We will send a replacement or refund you in full, whichever you prefer, without waiting for the original parcel to turn up. If it later arrives, keep it — we will not ask for it back or charge you again.
Wrong or incomplete address
Before dispatch we can change it, free. After dispatch we cannot redirect it. If the parcel comes back to the carrier as undeliverable we will reship it once at our cost. If it is lost because the address was incorrect, write to us anyway — we would rather find a fair answer than quote a clause at you.
Sales tax
Sales tax is calculated and added at checkout where the state we are shipping to requires it. The tax shown at checkout is the tax you pay. There are no handling fees, no insurance fees and no surcharges added afterwards.
Weather, holidays and the rest
Severe weather, customs backlogs and the December peak can add a few days, and we cannot control any of them. What we can control is telling you: if we know your parcel is delayed, you will hear it from us before you have to ask.
Last updated 22 August 2026 · Cardoso Global LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · contactcardosoglobal@gmail.com