Returns and refunds
Rovigatti is the trading name of Cardoso Global LLC, a Wyoming limited liability company. This policy applies to every order placed on this store.
The two-cycle promise
Sixty days from the day your order is delivered. That is two full cycles, and it is deliberate: one is never enough to know whether warmth helps you. If the second one arrives and the belt has not earned its place in your drawer, write to us and we refund you in full.
You do not need to give a reason. You do not need to be unhappy. It did not help me is a complete sentence and we will not argue with it.
You do not need to send anything back
Return postage inside the United States costs more than the belt does. Charging you for it would be unfair. Absorbing it would make the product more expensive for everyone. So we simply do not ask for returns.
Keep it, pass it to someone who might use it, or take the electronics to a local e-waste drop-off point at the end of its life.
Please do not post anything to our Sheridan address. It is our registered address for legal correspondence and it does not receive parcels. Anything sent there will not reach us and cannot be refunded on arrival.
How to ask
- Email contactcardosoglobal@gmail.com from the address you ordered with, or include your order number.
- We reply within one business day, in writing, from a person.
- Approved refunds are issued to your original payment method within three business days. Your bank or card issuer may take a further five to ten business days to show it.
You will get an email when the refund is issued. If ten business days pass after that email and you still cannot see it, write to us again and we will send you the transaction reference to give your bank.
If it arrives damaged, faulty or wrong
Send one photo. That is the entire process. A replacement is dispatched the same business day we see it, at no cost to you, and we do not ask for the damaged one back. If you would rather have your money than a replacement, say so and we refund instead.
If it stops working later
Twelve months from delivery against manufacturing faults: the heating element failing, the controller dying, a seam or strap giving way in normal use. One free replacement, no parcel to send back.
This does not cover damage from water, from machine washing, from continued use after damage, or ordinary wear to the fabric surface.
Cancelling or changing an order
Before dispatch — usually the first 24 hours — we can cancel for a full refund, or change the colour or the delivery address, free of charge. Just write to us. After dispatch, the two-cycle promise above takes over.
If it never arrives
See our Shipping Policy. In short: if tracking has not moved for ten business days, we replace it or refund it, your choice, without waiting for the parcel to turn up.
Before you file a chargeback
Please write to us first. A chargeback takes weeks and costs us a fee. An email takes one business day and costs you nothing. We would rather refund you today than argue with your bank next month.
Fair use
This policy is deliberately generous and written without small print. We reserve the right to decline a no-return refund where there is clear evidence of abuse — for example, repeated refunded orders to the same person or address. This is not aimed at you. It exists so the policy can stay this generous for everyone else.
Your statutory rights
Nothing here limits any right you have under the consumer protection laws of your state or under United States federal law. Where those laws give you more than this policy does, those laws win.
Last updated 22 August 2026 · Cardoso Global LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States · contactcardosoglobal@gmail.com